Gartner defines a customer service business process outsourcer (BPO) as a third party handling delegated customer service-related activities to assist clients. In doing so, the analyst isolates the strengths and cautions of global BPO players, enabling companies to whittle down their prospects and pinpoint leaders in the field. We are a team of former senior Gartner analysts who’ve written and reviewed hundreds of Magic Quadrants such as the Payroll Services MQ. We have an in-depth understanding of the factors for Magic Quadrant success and are uniquely placed to give tangible advice that will add value when responding to the BPO Magic Quadrant. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more.
- Gartner praises its newfound agility, enhanced WFH solution, and business continuity plans, alongside the BPO’s ability to build “positive” employee experiences, which has resulted in top-notch talent development and retention.
- In order to meet the growing global demand, ADP continues to steadily expand its global payroll footprint across Europe, the Middle East, Africa, Asia Pacific, and the Americas, underscoring ADP’s focus on bringing global clients the benefits of integrated payroll solutions from a provider they trust.
- According to Gartner, “Leaders” such as ADP, perform well by having a clear vision of the market’s direction and clients’ needs, and by building capabilities and competencies to satisfy clients and sustain their leadership position.
- Since it purchase of Red Hat in 2019, IBM has established Red Hat OpenShift as the foundational layer for its PaaS offerings.
- Companies must also provide programs and resources to assist customers in digitally transforming to a cloud operating model for delivery of IT services.
We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision. See how the vendor space has evolved through the years to better understand overall trends and upstarts.
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Nevertheless, the analyst suggests that the outsourcer could have taken more lessons from its pandemic response. Supporting clients across 14 different industries, Alorica receives specific recognition in the Magic Quadrant report for its response to the COVID-19 pandemic. Gartner praises its newfound agility, enhanced WFH solution, and business continuity plans, alongside the BPO’s ability to build “positive” employee experiences, which has resulted in top-notch talent development and retention.
The third leader with its headquarters in India, Tech Mahindra is expanding with 28 operations centers in 15 countries. Yet, despite its size, Gartner lauds the BPO for its “effective” internal collaboration – which is a critical differentiator at a time when many companies strive to increase enterprise connectivity. The market analyst also highlights Tech Mahindra’s digital-first solutions and keen market awareness as prominent strengths. The deal increased its capacity to 167,000 employees working for clients across 18 different industries.
- The 2016 study analyzed payroll vendors across all regions, employer sizes, and service-delivery models, evaluating their ability to execute and completeness of vision.
- Visionaries understand where the market is going or have a vision for changing market rules but do not yet execute well.
- Gartner highlights this strategy as a fundamental strength of the Conduent offering, alongside its global reach and client retention rates.
The world’s largest software company ranks No. 1 for vision on Gartner’s Magic Quadrant for Strategic Cloud Platform Services and No. 2 for execution. Headquartered in Stockholm, Sweden, Transcom is disrupting the BPO space with a series of recent acquisitions and expansion activities in recent years. As such, the company has bolstered its worldwide presence and offers “well-rounded” capabilities.
Growth Strategies – The Benefits of Outsourcing Your Payroll
Such activities may include supporting technology implementations and integrations, infrastructure management, and reporting, alongside contact handling across various channels. Evaluating the service of 17 prominent operators in the space, Gartner identifies ten market leaders. As contact centers struggle to meet increasing contact volumes, many companies are turning to outsourcers to deliver customer service experiences. From the world’s most open skills intelligence foundation to AI that amplifies human capabilities – we’ve got you covered. Workday Human Capital Management (HCM) adapts to what comes next so you’re ready for your best performance yet.
ADP Named A Leader In Gartner’s Magic Quadrant for Payroll BPO Services
“ADP has been a leader in the payroll outsourcing market more than 65 years,” said Carlos Rodriguez, president and chief executive officer of ADP. “And as the challenges of globalization and compliance continue to add complexity, ADP has continued to innovate on the payroll experience for employees and managers alike. We are grateful to be recognized by Gartner for what we believe is our focus on staying ahead of the market to meet the dynamic needs of our clients.” “ADP has been a leader in the payroll outsourcing market more than 65 years,” said Carlos Rodriguez, president and chief executive officer of ADP. Paychex’s innovative technology, mobility platforms and dedicated personal service supports Gartner’s data, empowering clients to focus on running their business rather than administrative tasks—a challenge many business owners face today. Paychex, Inc., a leading provider of payroll, human resource, insurance, and benefits outsourcing solutions for small- to medium-sized businesses, has been recognized as a Leader in the July 2015 Gartner Magic Quadrant for Payroll Business Outsourcing (BPO) Services, advancing from its Challenger position in 2014.
This Magic Quadrant evaluates the capabilities of 11 key providers of payroll business processing outsourcing services around the globe. Buyers of payroll BPO services should use it to identify and assess those providers that can best support their payroll administration needs. Unlike other companies that provide a cobbled-together set of services and solutions, Paychex offers end-to-end software spanning recruiting to retirement, built around a single source of real-time employee data. All backed by more than 40 years of stability and innovation, and supported by our unrivaled, flexible service model. It’s the beginning of a better conversation about what HCM can mean to your business and its people. Gartner recently evaluated the strengths and weaknesses of the top vendors and named Paychex a Leader in their 2015 Magic Quadrant for Payroll BPO Services.
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Meanwhile, the BPO also enhanced its EXP+ and Sitel MAX platforms, with the latter bolstering employee experiences. Perhaps this contributes to the high employee satisfaction rates highlighted in the report, which also commends Sitel for its data security and risk mitigation solutions. More than 5 million employees across 120,000 ADP clients are using the ADP Mobile Solutions app to access their payroll, W-2 forms and other HR and benefits information on mobile devices. The Chinese cloud company maintains a special focus on serving multinationals operating in China and Chinese enterprises expanding overseas. Tencent distinguishes itself through an emphasis on cloud-native services that support both its commercial cloud business and other business groups within Tencent Holdings.
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The Austin, Texas-based software and cloud giant ranks No. 4 on Gartner’s Magic Quadrant for both execution and vision. Interested in increasing sales and growing your business, Sales and Marketing Directors tell us that being in the right the Gartner Magic Quadrant has helped move their businesses to the next level. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions https://adprun.net/who-are-adp-s-main-competitors/ of a poor decision. This product is very easy to self-learn; upon being hired at my company, I was concerned that I would not be able to learn our new HRIS because there was no one at my company to teach me as the last person left unexpectedly from my company back in June. Huawei Cloud ranks near the bottom of the pack for both vision and execution on Gartner’s Magic Quadrant for Strategic Cloud Platform Services.
About 2.7 million employees across 70,000 ADP clients are using the highly popular ADP Mobile Solutions app to access their payroll, W-2 forms and other HR and benefits information on mobile devices. “Our relentless focus on developing HCM products and services for organizations of all sizes has enabled us to continue growing our business, while also enhancing and simplifying the end-user experience through our innovative solutions.” “For more than six decades, ADP has helped some of the world’s largest companies, government organizations and small businesses manage their payroll needs,” said Carlos Rodriguez, president and chief executive officer of ADP.